Privacy policy

Last updated: 09.05.2026

Privacy Policy

This Privacy Policy describes how Houndys (“we,” “us,” or “our”) collects, processes, and safeguards personal information when you access or make a purchase from Houndys (the “Site”) or otherwise interact with our services (the “Services”).

Please review this document carefully.

Updates to This Privacy Policy

We reserve the right to amend this Privacy Policy from time to time to reflect changes in our business operations, practices, or legal requirements. Any revisions will be published on this page and accompanied by an updated “Last updated” date.

How We Collect and Use Your Personal Information

To operate our business and provide the Services, we collect personal information from several sources. This data allows us to process your transactions, provide customer service, improve the Site, and comply with legal requirements.

Information You Provide Directly

We collect information you voluntarily provide to us, including:

  • Contact details (such as name, address, phone number, and email address).
  • Order information (including billing and shipping addresses, and payment confirmation).
  • Account credentials (such as username, password, and security information).
  • Records of your communications with our customer service team.

Information Collected Automatically

When you visit our Site, we automatically gather certain information through cookies and similar technologies, such as your device type, browser, IP address, and your interactions with the Site. This data helps us analyze site usage, optimize performance, and personalize your experience.

Information from Third Parties

We may also receive information about you from trusted third parties, such as payment processors, shipping carriers, or social media platforms, to facilitate order fulfillment and enhance our Services.

How We Use Your Personal Information

We use your personal data for the following purposes:

  • To process and fulfill your orders.
  • To communicate important information about your account or orders.
  • To provide, support, and improve our customer service.
  • To send marketing or promotional communications, where permitted by law.
  • To detect, prevent, and address fraud or other illegal activities.
  • To comply with applicable legal and regulatory obligations.

Cookies

We employ cookies and related technologies to enhance Site functionality, personalize your experience, and analyze performance. You can manage or disable cookies through your browser settings, though this may limit certain Site features.

How We Share Personal Information

We may share your information with:

  • Service providers and vendors acting on our behalf.
  • Business partners who assist with marketing and logistics.
  • Affiliated companies within our corporate group.
  • Governmental authorities or regulators as required by law.
    We do not sell or rent your personal or sensitive data to third parties.

Third-Party Websites and Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before submitting any personal information.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal data from individuals under the age of majority. If you believe a child has provided us with personal information, please contact us immediately so we can delete it.

Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. Please note that no method of transmission over the Internet or electronic storage is completely secure. We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or request deletion of your personal data.
  • Request data portability.
  • Restrict or object to certain processing activities.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with your local data protection authority.

To exercise these rights, please contact us at info@houndys.com. We may need to verify your identity before responding to your request

International Users

Your personal information may be transferred to and processed in countries other than your country of residence. We will ensure such transfers comply with applicable data protection laws and implement appropriate safeguards.

Contact Information

Store Name: Houndys
Business Address:
Warehouse Address: 184 Stowe St, Jamestown, NY 14701, USA
Email: info@houndys.com
Phone: +12164557786
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT -06:00)
Response Time: We aim to respond to all privacy-related inquiries within 1–2 business days.