Shipping policy

At Houndys, we are committed to providing a seamless and reliable shopping experience. As part of this commitment, we maintain transparent and straightforward shipping terms. We offer complimentary shipping on all qualifying orders within the United States.

Shipping Coverage

This shipping policy applies to orders delivered within the United States.

For shipments outside this region, available delivery options will be displayed at checkout. You may also contact our customer support team for further assistance.

Delivery Timeframes

The following outlines the estimated schedule for order processing and delivery:

Order cutoff time: 5:00 PM (GMT -06:00). Orders placed after this time will be processed the next day, which may add an extra day to the delivery estimate.

Order handling time: 1 to 2 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.

Transit time: 6 to 8 business days (Monday to Friday).

Estimated delivery time: 7 to 10 business days.

Once processed, your order will be shipped using one of our trusted delivery partners to ensure safe and timely arrival.

Carrier Services

We collaborate with reliable and established carriers to ensure your package arrives on schedule. Our delivery partners include:

  • Amazon Shipping
  • USPS
  • UPS
  • FedEx

You will receive a tracking link once your order has been dispatched.

Shipping Costs

Free Shipping: Orders shipped within USA are eligible for free delivery, with no minimum purchase required.

Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact our customer service team immediately. We will promptly investigate and work to resolve the issue to ensure your satisfaction.

Tracking Your Order

Once your order is shipped, you will receive an email confirmation containing a tracking number. You can monitor the progress of your shipment at any time via our Order Tracking Page.

Questions?

If you have any questions about shipping or delivery, please visit our FAQ page or contact our customer support team for further assistance.

Contact Information

Store Name: Houndys
Business Address:
Warehouse Address: 184 Stowe St, Jamestown, NY 14701, USA
Email: info@houndys.com
Phone: +12164557786
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT -06:00)
Response Time: We aim to respond to all privacy-related inquiries within 1–2 business days.